Our History


Shared Services as a business model has been used in the Irish Civil Service in some form for a number of years. It was the 2011 Public Service Reform plan that called out new Shared Service models as an opportunity to deliver reform and innovation across the public service.

In 2012, the Government of Ireland gave a mandate for the implementation of Shared Services to support the Public Service Reform Plan. The first Shared Services centre (formerly called Peoplepoint, now HR Shared Services as part of the NSSO*) started operating in 2013. This was joined by Payroll Shared Services later the same year.

In 2014, the government established the National Shared Services Office* (NSSO) as an administrative office within the Department of Public Expenditure and Reform.

Drafting of the National Shared Services Bill (to establish the NSSO as an independent civil service office) commenced in 2016 and in July 2017 this was signed into law by President Michael D. Higgins.

The NSSO became a statutory civil service office on 1 January 2018.

You can view our full history below (click image for full size):