Resumption of HR and Payroll Call Centres

Monday March 30th, 2020

The National Shared Services Office, (NSSO) wishes to advise that in addition to an email service, a call service is also available for all our customers from Monday 7th September 2020. The service is available from 9.00am until 1.00pm, Monday to Friday.

What does this mean?

  • The delivery of HR and Payroll transactional services continues.
  • Your self-service options continue to be available to users of the HR Portal – for example, entering and/or approving leave, raising absences etc., and to users of the Core Portal for entering and/or approving overtime, viewing your pay slips, etc.
  • Queries can continue to be emailed to the usual addresses.
  • Call service is available for all customers.

All of our customers who receive both a HR and Payroll service from the NSSO are advised that as part of the progressive upgrade of our phone system over the course of the summer, the 076 107 1000 line can now be used for both HR and Payroll related queries.

Further updates will be carried on our websites at and and the NSSO twitter account @SSCIRL.