Skip to main content

Mass Instruction Request (MIR) system

What it is

The Mass Instruction Request (MIR) system is a new automated product that has been delivered by the NSSO. The system has been added to the current HR functionality within the Case Management System (CMS). The system is now live with all Government Departments and you will have direct access through your CMS homepage.

The MIRs can be used to update information for individual or multiple officers in a single request. The system will allow for the submission of four specific HR transactions to the NSSO and will use newly created functionality that will ensure data accuracy is greatly improved, HRMS updates are completed more quickly and that PSS instructions are auto-created based on the information supplied.

Mass instruction types

The MIR system is initially available for the following instruction types:

  • New/Re-Hires
  • Internal Transfers (Now including Allowance & Work Pattern Change)
  • Position Changes
  • Manager Changes

Your CMS homepage – MIR pagelets (recommended for all users)

To facilitate HR Departments in using the MIR system and to help you track and manage each Mass Instruction transaction, there are four new pagelets available on the CMS Homepage. The video below will show you how to add these.

Approval mechanism

The Approval Mechanism is a quick and easy feature of the MIR system. It allows each HR Department to check/review and approve each instruction, to comply with your own internal audit and data protection requirements.

HR’s role and responsibility

As Data Controllers, the MIR system will allow each HR have more direct control over their data and the new system will provide a number of other benefits for each department. Inbuilt system validations, Data Protection controls, Audit and Approval mechanisms and expedited NSSO system updates will all greatly improve on the current manual processes in place. Individual transaction tracking and automatic payroll instruction mechanisms are also being delivered.

As information provided by HR will be processed and updated across all areas of the NSSO, HR will need to ensure these instructions are accurate and correct. System validations will greatly assist each Department to ensure accuracy and identify missing or invalid data more easily. Responsibility still lies with each Department in ensuring these instructions are correct.

MIR updates

MIR training resources

User guides

The following User Guide and Cheat Sheet documents are provided in the links below. These will provide each HR with instructions on how to make best use of the MIR system.

How-to guide: mass instruction request system

Cheat sheet: mass instruction requests

New hire videos

Due to the volume of information required for a New/Re-Hire instruction, the New Hire video can be viewed in its entirety below, or alternatively you can jump straight to an individual section of the New Hire form.

New hire part 1: open a MIR, complete date and ID

New hire part 2: personal information and home address

New hire part 3: new position and work schedule

New hire part 4: system access and payroll

New hire part 5: leave and pensions, case details and HRMS

Internal transfer (now including allowance and work pattern change)

The Internal Transfer now has additional interim functionality included in this process from 8th June 2021. The new functionality allows HR to provide Allowance and Work Pattern Change instructions that may normally be included in an Internal Transfer.

A new video has been created which shows the process to be followed in these scenarios and we also include the Allowance and Work Pattern Change documents that are required for these instructions.

Internal transfer process documents

document type icon

Allowance Document for Internal Transfer

document type icon

Workshare Pattern Change Document for Internal Transfer

Position change

There are two MIRs which can change an officer’s position information: Position Change and Manager Change. The Position Change MIR can be used to change multiple fields for an officer.

Manager change

The Manager Change MIR facilitates quick and easy updates when the only piece of information changing is an officer’s direct line manager.

MIR FMS user setup

For Departments who go live with the FMS, please see the user guide and videos below to assist you in adding, removing or adjusting FMS User Access through the MIR system.

document type icon

FMS User Guide

FMS Position Change

FMS Internal Transfer / Hire