Make a Complaint

Customer Complaints Procedure


The NSSO provides services to its public service customers in the areas of HR and pensions administration, and Payroll and related administration. For more on HR Shared Services – visit For more on Payroll Shared Services – visit


The NSSO strives to deliver a high quality standard of service to our customers. If you have cause for complaint related to the services provided by the NSSO, it should initially be directed to either the HR Shared Services team, by submitting it through the PeoplePoint Portal or to the Payroll Shared Services team, by submitting it through the PSSC portal.


Subsequently, if you believe that your issue has not been resolved to your satisfaction, you can then make a formal complaint. The details are provided on the pages listed above. All complaints are treated promptly, fairly, impartially and in confidence. The NSSO will endeavour to learn from mistakes to ensure that errors are not repeated.